User Management

User Management



 

User Management








This guide was updated on 7/1/2024 .

Please make sure you’re using the latest version of this guide by visiting the ACA Track Knowledge Base.

ACA Track guides are updated regularly to ensure the best customer experience and to simplify the reporting process.


User Management

As your company’s Client Administrator of the ACA Track System account, you can manage additional user access. Doing so will allow other individuals within your organization to upload data, run reports, and make changes to your ACA Track account.

To manage which individuals have access to your account, visit the Account Management module.

Add/Remove Users
On the Client Users screen, you will find a list of all users within your organization, along with their status.















To add a new user, click the Add User button and enter the user’s name and email address:


Once you click “Send Verification Email,” the added user will receive an email instructing them to verify their information and complete their account setup.

To delete a user, locate their name in the user list and click the trash icon

To lock an account, locate their name in the user list and click the lock icon

 To unlock an account, click the unlock icon

To resend the New Registration Email or reactivate an expired account, locate the user’s name and click the resend button 


Users Who Don’t Receive the Registration Email

If a user is unable to receive the registration email, they can still complete the registration process by visiting our registration site (http://login.myacatrack.com//MyRegistration) and entering their unique verification code, which the Client Admin can provide.

To find a user’s verification code, locate the user on the Client Users screen and click the pencil icon. The Verification Code will be listed at the top of the pop-up window, just above the MyRegistration link.


Password Resets

Client admins can reset passwords from the Client Users screen. Simply locate the user, click the pencil icon, and click the “Reset Password” link in the pop-up window:


*Users can also reset their own passwords by clicking the “Forgot Password” link on the ACA Track login page.

Unlocking a User’s Account

After three failed login attempts, a user’s account will be locked. To unlock their account, return to the Client Users screen, and click the unlock icon (User Management - unlock Icon) for the user.

User Access Rights

Individual users have the same access as the Client Administrator, except they are not able to add, change, or remove users in the User Management module.

AlertKeep in mind that when you create new users, you are granting them access to all of your organization’s files within the ACA Track system. This could include access to confidential employee data, including, but not limited to Social Security numbers and other personal information. It is your sole responsibility to properly assess employees before granting them access, and to remove employees when access is no longer required. ACA TRACK will bear no responsibility for a client’s failure to properly manage its user and/or Admin accounts.




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